Refund Policy

Summary

KDP Maker is a digital service. Subscription payments are ordinarily not refundable after delivery. You can cancel anytime to stop future renewals. This page explains that rule, how cancellation works, and when unused generation credits may be returned to your in-app balance (which is not a payment refund). Related policies: Terms of Service and Privacy Policy.

Credits when a refund is approved

If Paddle approves a full or partial refund for a subscription or credit purchase, all credits then available in your KDP Maker balance will be removed, including credits from other purchases. Credits already used cannot be removed retroactively. The refund amount is handled separately through Paddle’s refund process, and this policy does not limit any refund rights required by applicable law.

No refunds on subscriptions

Monthly, annual, and other subscription fees are ordinarily non-refundable after delivery. We do not provide refunds, credits against future invoices, or prorated refunds for:

• Unused time remaining in a billing period
• Unused credits included with a plan (including annual allotments)
• Downgrades, plan changes, or cancellations mid-cycle
• Dissatisfaction with AI output, sales results, or Amazon KDP acceptance
• Accounts closed for violation of our Terms of Service

When you subscribe, Paddle Checkout shows the price, billing interval, renewal terms, and its applicable buyer terms before purchase. You authorize Paddle to charge the recurring fee until you cancel. Payments already collected remain non-refundable except where applicable law requires otherwise or Paddle approves an adjustment or refund under its process.

How to cancel

Cancel from the billing portal linked in Settings or Credits. Cancellation takes effect at the end of the current paid period. You keep access and remaining plan credits until then. After the period ends, the subscription does not renew and unused credits are not paid out as money.

Credit packs

One-time credit (recharge) purchases are digital goods delivered to your account when payment succeeds. They are ordinarily not refundable once credits are added to your balance, except where applicable law requires a refund or Paddle approves an adjustment under its process.

Failed generations (in-app credits)

If a generation, regeneration, or export fails because of a system fault on our side, credits reserved or charged for that job may be returned automatically to your KDP Maker credit balance. That restores usage inside the product. It is not a refund of your subscription or card payment.

Chargebacks

If you dispute a charge with your bank or card issuer, we may suspend the account until the dispute is resolved. Contact us first so we can help with billing questions.

Mandatory consumer rights

Nothing in this policy limits rights that cannot be waived under applicable law. If a compulsory cooling-off or refund right applies to you, we will honor it. Where the law permits a withdrawal right to be lost after a customer expressly requests immediate digital-service delivery and gives the required acknowledgement, that process is handled at checkout before the service starts.

Billing requests

For a billing question or a refund right that may apply to you, email us from your account email address with your Paddle invoice or transaction ID, purchase date, and a short description of the issue. We aim to reply within 10 business days. Paddle, as merchant of record, makes the final payment refund or adjustment through its applicable process.

Contact

Billing questions: support@kdpmaker.app. Payments are processed by Paddle; invoice copies are available from the billing portal.